Privacy Policy

1. Who We Are

Business Process Incorporated ("we", "us", or "our") is an operations consultancy based in the United Kingdom. We help growing businesses eliminate manual work, reduce operational costs, and streamline workflows through automation and systems design.

Our website is opsengine.co.uk. For any privacy-related queries, contact us at hello@opsengine.co.uk.

2. What Data We Collect

We collect personal data when you interact with our website through the following channels:

• Contact Form — Name, work email, company name, and message content.
• Quote Request Form — Name, work email, company name, company size, services required, challenges, project description, and budget range.
• Operations Audit Booking — Name, work email, and company name, submitted via our audit booking form or modal.
• Website Usage — Standard web analytics data such as page views, device type, and referral source, collected via analytics tools.

3. How We Use Your Data

We use the data you provide to:

• Respond to your enquiries and contact form submissions
• Prepare and send quote recommendations based on your requirements
• Schedule and arrange free operations audit calls
• Communicate relevant updates about our services, where you have consented
• Improve our website and service offering

We do not sell, rent, or trade your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Legitimate interest — To respond to enquiries and quote requests submitted via our website.
• Consent — Where you have opted in to receive marketing communications.
• Contractual necessity — Where processing is required to deliver services you have engaged us for.

5. Data Storage & Security

Form submissions made through our website are stored securely using Supabase, a cloud database platform that complies with GDPR and implements industry-standard security practices including encryption at rest and in transit.

We implement technical and organisational measures to protect your data from unauthorised access, loss, or misuse. Access to form data is restricted to authorised Business Process Incorporated team members only.

6. Data Retention

We retain personal data submitted through our website for as long as necessary to respond to your enquiry and for a reasonable period thereafter in case of follow-up. If you ask us to delete your data, we will do so within 30 days, unless we are legally required to retain it.

7. Third-Party Services

We may use the following third-party services in connection with our website and operations:

• Supabase — Database and backend storage for form submissions
• Analytics tools — For understanding website usage patterns
• Email services — For responding to enquiries

Each of these services has its own privacy policy and data handling practices.

8. Your Rights

Under GDPR and UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time (where consent is the basis for processing)

To exercise any of these rights, contact us at hello@opsengine.co.uk.

9. Cookies

Our website may use cookies to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser preferences. We do not use cookies for targeted advertising.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be published on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us: